FAQ

How long does shipping take?

About 8-12 working days. We always aim to get your order to you as fast as possible (view shipping policy).

Can I return or exchange a product?

Yes! You can return any unused product within 30 days of delivery (view return policy).

Contact our support team at support@wooplaza.com for return instructions.

How can I track my order?

Once your order ships, you'll receive a tracking number by email.

I entered the wrong shipping info. What do I do?

Please email us immediately at support@wooplaza.com.

If your order hasn’t been processed yet, we’ll do our best to update the address.

I haven't received my order yet. What should I do?

If it's been more than 20 business days, please contact us.

Delays can happen, but we’ll always help resolve the issue.